Listed below are resources available to persons who wish to file a complaint at SMC. Students who have a complaint should go to the website for the applicable resource below and follow the complaint processes of that area.
|
Resources |
Areas of Responsibility |
Contact Information |
|---|---|---|
|
Ombuds Office |
The Ombudsperson acts as a listening ear, conciliator, mediator, and resource for students with problems involving SMC faculty, administrators/managers, staff, and other issues. The Ombuds Office can maintain confidentiality if requested. Please contact the Ombuds Office regarding:
|
smc.edu/ombuds |
|
Student Judicial Affairs Office |
The Student Judicial Affairs Office upholds the Student Conduct Code, the Academic Conduct Code, and the Honor Code to promote a safe learning environment at SMC. Please contact Student Judicial Affairs regarding:
|
smc.edu/judicialaffairs |
|
Admissions & Records Office |
The Admissions & Records Office oversees matriculation-related processes, student records, and FERPA (the federal law mandating privacy of student information). Please contact the Admissions & Records Office regarding:
|
smc.edu/admissions |
|
Office of Student Life |
The Office of Student Life oversees matters related to student life on campus. Please contact the Office of Student Life regarding:
|
smc.edu/studentlife |
|
Campus Police Department |
The SMC Campus Police Department provides law enforcement, crime prevention, investigation, security, and parking and traffic control services at SMC. Please contact Campus Police regarding:
|
smc.edu/police |
|
Office of Human Resources |
The Office of Human Resources oversees H.R.-related policies and procedures at SMC. Please contact the Office of Human Resources regarding: • Unlawful discrimination or harassment, including sexual harassment.
|
smc.edu/humanresources |
|
Office of Risk Management |
The Office of Risk Management oversees environmental compliance, occupational health and safety, and the District’s insurance coverage for property, liability, and workers’ compensation. Please contact the Office of Risk Management regarding:
|
smc.edu/riskmanagement |
|
Confidential Reporting Hotline |
Complaints can be made to confidentially to the Confidential Reporting Hotline. Please contact the Confidential Reporting Hotline regarding:
|
reportlineweb.com/smc |
|
California Community Colleges Chancellor’s Office *Non-SMC agency |
The Chancellor’s Office is the agency that oversees the community colleges in California. SMC employees, SMC students, and members of the public who wish to file unlawful discrimination and harassment complaints, including sexual harassment complaints, can do so directly with the Chancellor’s Office. |
CCC Unlawful Discrimination Complaint Procedures |
|
Accrediting Commission for Community and Junior Colleges (ACCJC) *Non-SMC organization |
ACCJC is the agency that oversees SMC’s accreditation. Complaints regarding SMC’s compliance with academic program quality and accrediting standards can be filed with ACCJC. |
|
|
California State Audit or Whistleblower Hotline California State Attorney General’s Whistleblower Hotline California State Personnel Board *Non-SMC agency |
Reports about suspected improper activities of employers or complaints of retaliation resulting from whistleblower activities may be reported to these state agencies. |
auditor.ca.gov/hotline oag.ca.gov/contact/whistleblower spb.ca.gov/whistleblower/ |